General Information and Policies

Our Guarantee
Our products are guaranteed against defects in workmanship, materials and performance shortcomings, provided the tool has not been subjected to faulty application, misuse or failed as a result of third-party action.

Privacy Policy
We are serious about protecting your privacy. As our customer, you can rest assured that we will never sell, loan, rent, trade or give away your name, email, address or any other personal information.

Shipping Procedures
All shipments are shipped by UPS Ground unless otherwise specified. All shipments are made F.O.B. Union Grove, NC

Returning Merchandise

• Merchandise may be returned only with advanced approval and RMA number.
• There will be a 15% restocking charge on returned stock items.
• Non stock items will have a 25% restocking charge.
• Custom tooling is not returnable, nor are discontinued items.
• No merchandise may be returned after 6 months from the date of purchase.
• Shipping charges on all returned merchandise must be prepaid.

We understand that errors occur and sometimes, things don't happen the way they should. We make exceptions to the above rules all the time when we can do so without incurring additional costs to our company. Our customer relationships are most important to us! Without you, there is no "us"!

If you have any questions about our Shipping Policies or any of our products and services please call us at 1-704-539-4442 or contact us today.